Contact Stein Mart Customer Service
Stein Mart Phone Numbers and Emails
Toll-Free Number:
-
(888) 783-4662
Customer Service:
-
(855) 269-2139Credit Card Questions
Headquarters:
-
(904) 346-1500
Legal:
-
(888) 447-8346
Stein Mart Emails:
Customer Service
Legal
Copyright Infringement Inquiries
customerservice@steinmart.com
Contact Information
Stein Mart Website:
Stein Mart Help Center:
Corporate Office Address:
Stein Mart Online, Inc.
1200 Riverplace Blvd.
Jacksonville,
Florida
32207
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 am - 5:00 pm
Privacy Inquiries
1680 Michigan Ave, Suite 700,
Miami Beach, FL 33139
How Good is Stein Mart's Customer Service?
Summary of Stein Mart Customer Service Calls
578
TOTAL
CALLS
CALLS
00:29
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Stein Mart?
Payments and Charges Question:
- “$69.00 charge on my credit card”
- “I ordered seven T-shirts are I am only receiving six but yet you charge me for seven”
- “Pay bill”
Request for Information Question:
- “Employee verification”
- “I'm new to ordering online and I just need help changing sizes I have alot and then I can purchase everything”
- “Need to help on how to change the sizes”
Cards Question:
- “Preferred Customer Card”
- “Gift card not working”
- “Card balance”
Shipping and Delivery Question:
- “My order hasn't arrived”
- “Never received order”
- “Missing package”
Return/ Replace Question:
- “I would like them to return my money, I returned some items.”
- I (should) have a credit for returned items. No word on if it was processed and nobody returns my emails
- “I need you to approve a return”
Employment Question:
- “401k”
- “I need a copy of my w-2 from from the year of 2020”
- “Payroll”
Account Question:
- “Do not have account no to pay my bill”
- “Close account”
- “Credit balance”
Activation/ Cancellation Question:
- “Renew steinmart master car”
- “To change or cancel order”
- “To unsubscribe”
Refund Question:
- “Refund on payment made”
- “Order hasnt been refunded 129235 since a June would like to speak with customer service rep this needs to be taken care of asap”
- “Refund for stein mart gift call”
Staff Question:
- “To speak with a customer service representative”
- “Lost contact with Sarah from Customer services”
- “Customer service issue”
Product/ Service Question:
- “Products”
- “Sold Flawed defective merchandise”
- “Gift certificste not working”
Website/ Application Question:
- “I purchased items from your web site.”
Other Question:
- “Store location Gainesville Florida”
- “Problem with my order”
- “Never got my order is paid for”
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Stein Mart